Privacy Policy
At National Home Brew, your privacy is paramount.
We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared. National Home Brew is committed to safeguarding your personal information and will always handle your personal information securely and carefully.
National Home Brew is committed to complying with all applicable Australian Privacy Laws and ensures that our staff are aware of their obligations. The following should give you a greater understanding on how we collect and use customer information.
Why we collect information
We collect information for a number of reasons including:
- To deliver products or services to you
- To complete other transactions with you or on your behalf
- To better understand your requirements and preferences
- Improve our service to you and our clients
- Provide offers that are of greater interest or benefit to you
How we collect this information
We collect information in a number of ways:
- When you order goods or services, particularly when those products are delivered
- If you use our Lay-By service
- When you leave goods with us for repair
- If you purchase equipment from us
- If you pre-order/special order products or services
- When you shop our stores and use credit card.
What we collect
The personal information we collect is in most cases supplied by you when you place an order or provide feedback to us.
- Name
- Address
- Delivery address
- Phone number
- E-mail address
- Age details
- Transaction information.
Who we may share your information with
We will often need to pass your personal details such as your name and address to companies who perform part of our service delivery. This includes organisations such as suppliers, Banks, Eway (secure Payment Gateway), major delivery companies, mail houses and third party fulfilment contractors.
In these circumstances, National Home Brew will endeavour to ensure that these third parties undertake to protect your privacy within the limits of law.
We will not share your information with any other party unless required by law.
If you would like to access or update your personal information, email our customer service department [email protected]. We prefer to receive email requests as in many cases this assists us to verify your identity.
Direct marketing
If you receive direct marketing offers from National Home Brew and do not wish to receive them in the future, please call contact us to be removed from future offers. .
A copy of the National Home Brew Pty Ltd. Privacy Policy is available from the National Home Brew website at www.nationalhomebrew.com.au or you can request a copy by calling our customer service centre on the number listed in our Contact us section on the homepage.
Access
If you would like to access or update your personal information, write to our Customer Service department at [email protected].
We prefer to receive email requests as in many cases this assists us to verify your identity.
A copy of the National Home Brew Pty Ltd. Privacy Policy is available from the National Home Brew website at www.nationalhomebrew.com.au or you can request a copy by calling our customer service centre on the number listed in our Contact us section on the homepage.
Security
From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.
You can request a copy of the Privacy Policy by calling our Customer Service Department the telephone number listed in our Contact us section on the homepage or by emailing us at [email protected].
